Privacy Policy

Privacy Policy

Last updated: May 31, 2026

Lumivé ("we", "us", or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website or make a purchase from us.

By using our website or purchasing from us, you agree to the collection and use of information as described in this policy.

1. Information We Collect

We collect the following categories of personal information:

Information You Provide Directly

  • Contact information: Name, email address, phone number
  • Billing and shipping information: Postal address, country, postal code
  • Payment information: Credit/debit card details or payment method data (processed securely by Shopify Payments or third-party processors — we do not store full card numbers)
  • Account credentials: If you create an account with us
  • Communications: Messages or inquiries you send to our support team

Information Collected Automatically

  • Device and browser information: IP address, browser type, operating system
  • Usage data: Pages visited, time on site, links clicked, referring URLs
  • Cookie data: See the Cookies section below

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including shipping and delivery
  • Send order confirmations, shipping notifications, and customer service communications
  • Improve our website, products, and shopping experience
  • Send promotional emails and marketing communications (only with your consent)
  • Detect and prevent fraud or security issues
  • Comply with legal obligations
  • Analyze website traffic and user behavior to optimize performance

3. Sharing of Your Information

We do not sell your personal information. We may share your data with trusted third-party service providers solely to operate our business:

  • Shopify Inc.: Our e-commerce platform provider. Shopify stores and processes your order and payment data. See Shopify's privacy policy at shopify.com/legal/privacy.
  • Shipping carriers: To deliver your orders (name, address, phone number)
  • Zendrop: Our fulfillment and dropshipping partner, who receives your shipping information to process and ship your order
  • Meta Platforms (Facebook/Instagram): For advertising purposes via the Meta Pixel, which may track website activity to deliver relevant ads
  • Google: For analytics (Google Analytics) and advertising
  • Payment processors: Shopify Payments, PayPal, or other gateways to securely process transactions

All third-party providers are required to maintain the confidentiality and security of your data and are prohibited from using it for any purpose other than those we specify.

4. Cookies

Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device. We use:

  • Essential cookies: Required for the website to function (shopping cart, checkout session)
  • Analytics cookies: To understand how visitors interact with our site (Google Analytics)
  • Marketing cookies: To deliver relevant advertisements and measure ad performance (Meta Pixel, Google Ads)

You can control or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect website functionality.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, to comply with legal obligations, resolve disputes, and enforce our agreements. Order data is typically retained for 7 years for tax and legal compliance purposes.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Right to access: Request a copy of the personal data we hold about you
  • Right to rectification: Request correction of inaccurate or incomplete data
  • Right to erasure: Request deletion of your personal data (subject to legal limitations)
  • Right to restrict processing: Request that we limit the processing of your data
  • Right to data portability: Request a copy of your data in a structured, machine-readable format
  • Right to object: Object to processing for direct marketing purposes
  • Right to withdraw consent: Withdraw consent for marketing at any time

To exercise any of these rights, please contact us at contact.gabrielmorp@gmail.com. We will respond within 30 days.

7. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your California rights, contact us at contact.gabrielmorp@gmail.com.

8. Security

We implement industry-standard security measures to protect your personal information, including SSL encryption for all data transmissions. No method of electronic storage is 100% secure, but we are committed to protecting your data to the best of our ability.

9. Children's Privacy

Our website is not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by updating the "Last updated" date at the top of this page.

11. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy, please contact:
Lumivé
Email: contact.gabrielmorp@gmail.com